NedCash does not sell anything — you earn rewards for free. "Refunds" on NedCash therefore cover these situations:
1. Rejected cashouts
If we reject a cashout (for example a verification problem or flagged activity), the points are returned to your confirmed balance automatically and the reason appears in your Rewards history.
2. Failed deliveries
If a PayPal payment, gift card or game top-up does not arrive (wrong email, invalid ID), contact contact@nedcash.com within 30 days. After checking, we re-send it to the corrected destination. Crypto sent to the wallet address you entered cannot be recalled, so always double-check addresses before you submit.
3. Missing rewards
If you completed an offer and it never credited, write to support with proof (screenshots, confirmation emails, the offer name and the date). We escalate it to the partner. The partner's decision on crediting is final, but we always share their answer with you.
4. No exchange outside NedCash
Points can only be redeemed through the payout methods listed on the Cashout page. They cannot be sold, transferred or exchanged anywhere else.